FAQs

How can I contact Chromebook Guys?

You can email us at support@chromebookguys.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
Contact us at support@chromebookguys.com for approval on worldwide orders

Where do you ship from?
We ship from the U.S in California

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

When will my order be processed?

All orders are managed and dispatched from our warehouse. During holidays and sale periods, please allow additional time for your order to be processed. We handle orders from Monday to Friday. Orders are typically processed within 1-3 business days from the order date. Thanks to our partnership with FedEx, once processed, orders are shipped with free 2-day shipping within the United States, ensuring fast and reliable delivery.

 

How long will it take to receive my order?

It may take around 2 business days In the U.S. for your order to arrive. Orders placed on holidays and weekends may vary.

 

What if I don't receive my order?

If you don't receive your order within 7 days after shipping, contact us at support@chromebookguys.com for help

 

 

How do I return an item?

Please contact us at support@chromebookguys.com

 

What if the item(s) I received are defective, incorrect, or missing?

 

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

When will I receive my refund?

 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.